NEDalert^TM combines text-to-speech technology with intelligent, escalation workflow to translate alerts from emails into phone calls to support resolution staff.

NEDalert^TM was developed by Access Technologies as a solution to some fundamental weaknesses with email alerts from infrastructure management solutions, particularly with after-hours alerts. Those weaknesses are: no audit trail regarding alert response, no escalation workflow with resolve groups, no easy way to know if someone else in the resolution group is responding.

NEDalert^TM Highlights:

• Persistent, sequential phone calls to escalation staff until alert is acknowledged.
• NEDalertTM understands who to call based on date and time.
• Management reports to establish response accountability
• Append a voice message to the next support staff in the queue.